Frequent Questions

Welcome to Olododo! To buy, register as a user in the “enter or register” button on the main page and create your account

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Olododo has 7 differentiating pillars:

Multimodal transport: By sea or air
Tracking system for your order. Within your account you have the real-time status of your order.
Best Prices and Guaranteed Quality.
Customs Advice: intelligent import advice system on the quantity and variety of products that your family member or loved one can receive.
Variety of Products: we know the market, we understand your needs and that is why we offer you the products you like. If you have any suggestions write to us and we will gladly attend to your request.
Personalized Customer Service: Our customer service is available from 9:00 a.m. at 5:30 p.m. from Monday to Friday, to clarify any query either via whatsapp, Facebook Messenger or email (info@olododo.com). After the mentioned time, leave us your message and we will attend you as soon as possible.
Guaranteed Order: That’s right! When you buy with Olododo, you will be receiving a tracking number by email so that you are aware that your order has an estimated date of departure. Olododo guarantees you a safe shopping experience where you can see all the phases of your order until you receive it. You can trust us that your order will arrive in the best possible time and quality.
Buy insurance, buy everything, buy at Olododo.

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We have just the thing for you! We have a variety of products in different departments. Among these Assorted Combos of Food and Cleaning, Hardware and Paint, Appliances, Motorcycles, Bicycles and Lithium Batteries.

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Your order will be processed according to the delivery instructions that you indicate to us, the location to pick up the product will depend on that. If the order is:

Airway: Deliveries are coordinated by the Correos Messaging Company, by providing us with the recipient’s data, the delivery will be coordinated for the storage center of the respective municipality and, otherwise, the center of the province.

By Sea: Deliveries by sea are coordinated by the Transcargo companies and the Freight Forwarding Agency and Aduanal Palco, both collected at the respective centers in Havana.

Transcargo: Avenida del Puerto and Línea del Ferrocarril, Regla, Havana. Telephone: +53 7794-5937.

Box: Address: Calle 150 e / n 21 a y 25 Reparto Cubanacan, in the dispatch area. Telephone: (+53) 72084329.

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Olododo ensures the delivery of your orders with the quality and delivery times you are expecting. On the main page we announce the next departures and the purchase deadline to embark on those departures. In your account, in the “Orders” section, we have a traceability system to verify the current status of your order. We are transparent in our logistics to provide the security that you or your family member deserve by observing each phase of your order until it is received.

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To give our clients greater ease of payment, Olododo transactions are made through Visa Visa Electron, Master Card and Maestro credit cards in euros. For easy reference, we put the prices in dollars at the current exchange rate.

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Yes!. Olododo knows the affection you have for your loved ones and developed an intelligent functionality where you buy the amount of products you need and then distribute it among your family or friends (recipients) taking into account the limitations of items per person.

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Olododo has all due standards for the distribution, storage and transportation of food and perishable products. Our quality team constantly monitors the expiration dates of the products to guarantee your order in the best condition.

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The minimum purchase amount is $ 75.00

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The cost of air or sea shipping is included in the prices reflected by product When you finalize the order you will be able to see the complete breakdown of the selected products with their type of shipping

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Yes. Olododo accepts your orders every day of the year at any time of the day.

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Olododo gives you a breakdown of the estimated date of departure of your order from the moment you enter our website. We will always be showing you in your account the status of your order until it arrives at the port or respective storage center and subsequent dispatch appointment.

Air: Monthly departures, duly detailed at the top of the website. The dispatch times are carried out depending on the logistical load of the Correos Company

Maritime: Monthly departures, vessel transit time 10 to 15 days. The dispatch times are carried out depending on the logistics load of the Forwarding Agencies

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Returns do not apply. In case of a defective product, you can contact us on whatsapp or email info@olododo.com and our team will assist you to determine the best solution in each specific case.

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At Olododo we maintain the highest security standards in electronic commerce and protection of personal data. For this and to have more extensive information, refer you to our Privacy Policies section.

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